Downward: Coaching Direct Reports With Dignity
Aim for clarity, not severity. “In the client demo, we promised a fix ‘tomorrow,’ but engineering needed two days. That created churn for support. Next time, can we confirm estimates before committing?” Validate effort, then redirect behavior. Co‑create solutions: “Let’s draft a response playbook for uncertain timelines, and role‑play tricky pushbacks.” End with commitment and support: “I’ll review your draft messages this week.” This builds skills, preserves autonomy, and aligns promises with delivery.